Shipping Policy
General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment. All orders are shipped by Canada Post.
Shipping Prices
Shipping prices are determined by what you order and will be provided at the time of checkout.
Tracking Numbers
If applicable, a tracking number will be provided once your order has been fulfilled.
Delivery Destination
Items offered on our website are only available for delivery to addresses in the USA and Canada. We also accept orders from international customers who are shipping to addresses in the USA and Canada only. Any shipments outside of the USA and Canada are not available at this time.
Delivery Times
The estimated delivery time is 7-10 business days. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 1-3 business days of the date of your order. Business day mean Monday to Friday, except holidays.
Please note we do not ship on Saturdays and Sundays.
Items Damaged in Transport
If there is any damage to the packaging on delivery, contact us immediately at info@steelheadsociety.org.
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not accept returns on worn or washed clothing and hats.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@steelheadsociety.org.
Sale Items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@steelheadsociety.org and send your item to: The Steelhead Society of British Columbia, 110-1140 Austin Avenue, Coquitlam, BC, V3K 3P5, Canada.
Shipping
To return your product, you should mail your product to: The Steelhead Society of British Columbia, 110-1140 Austin Avenue, Coquitlam, BC, V3K 3P5, Canada.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Questions?
If you have any questions about a return, refund, shipment of your order, please contact us at info@steelheadsociety.org.